The NOC Help Desk Administrator will be responsible for network monitoring, and receiving and resolving network fault notices from customers. A key part of the role will be trouble-shooting and ensuring that all faults are resolved within the agreed upon SLA.
MAIN RESPONSIBILITIES INCLUDE
1. Monitoring of network through Fiber monitoring system or any other network element manager system
2. Initial trouble shooting of faults through available systems
3. Logging faults in the fault database and issue trouble ticket to the concerned party
4. Ensure TT are prioritized according to severity
5. Monitor progress of fault resolution
6. Identify and escalate situations requiring urgent attention
7. SLA monitoring for both customers & contractors
8. Close TT once the fault has been resolved & capture all related details
9. Manage Mean Down Time according to the Q.NBN outage window
10. Focal point of contact with SP NOC or other customer for the receipt of customer TT
11. Redirect problems to appropriate resource (i.e. to level 2 & 3 when needed)
12. Routine Configuration & Troubleshooting of FMS
13. Follow standard help desk procedures
14. Log all help desk interactions, efficiently and accurately
15. Administer help desk software
16. Prepare activity reports
Job Details
| Date Posted: | 2012-05-20 |
| Job Location: | Doha, Qatar |
| Job Role: | Engineering |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree / higher diploma |
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