Cluster Technical Manager x 3 Positions - KSA / South Africa / Turkey /
1. Job Purpose.
Lead and develop the Technical Team in the Cluster.
Manage the Technical Service function.
Support other functional areas to deliver service to both internal and external clients.
Be responsible for the planning as well as continuous improvement of the Technical Services function in the Cluster.
2. Reporting Relationships.
Reports to Head of Cluster
Functional Reports to Technical Director
3. Principal Responsibilities/Key Result Areas. Define the responsibilities of the job
1 Customer visits for technical check up & communication with customer (Technical Manager, Production Manager, and Maintenance Manager) together with Cluster Heads and Technical Manager.
2 Insure that preventive maintenance activities, including spare parts organization are planned.
3 Planning of labour in the Cluster (preventive maintenance, projects and training) in cooperation with Technical Managers.
4 Insure spare part stock keeping is managed according to the guidelines.
5 Coordination of the labour for the service agreements.
6 Coordination of installation projects in cooperation with Project Managers and Installation Manager.
7 Support and assist Country Technical Managers (knowhow exchange and training).
8 Insure the administration of service reports, meeting reports, maintenance lists, Technical Managers check list and to do list is followed-up.
9 Coordinate customer complaints in cooperation with the Cluster Quality Manager, decide about required action and make sure complaints are closed.
10 Controlling on warranty claims in cooperation with CBOB Dubai office.
11 Weekly and monthly reporting to Technical Director and Cluster Head
12 Preparation of budget, strategic planning and forecasts.
13 Support during the presales phase for projects.
14 Realization of projects in cooperation with Project Manager and Installation Manager.
15 Implement the Service Strategy in the Cluster
16 Leading and support of further development of Cluster Service staff
17 Implementation and improvement of all Services Processes, according to defined standards
18 Securing a high customer satisfaction, considering the internal Service targets.
Competencies
1. Achievement Orientation
(Focusing efforts on achieving high quality results consistent with the organization's standards.)
2. Organizational Awareness
(Understanding and using the workings, structure, climate and culture of the organization to achieve results)
3. Client Focus
(Providing service excellence to internal and/or external clients)
4. Interactive Communication
(Listening* to others and communicating articulately, fostering open communication.)
5. Strategic Thinking
(Understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and levels of hierarchy involved. Proposes course of action that further the objectives, priorities and vision of the organization.)
6. Leadership
Job Details
| Date Posted: | 2012-04-18 |
| Job Location: | South Africa |
| Job Role: | Engineering |
| Company Industry: | FMCG |
| Joining Date: | 2012-06-01 |
Preferred Candidate
| Career Level: | Management |
| Gender: | Male |
| Degree: | Bachelor's degree / higher diploma |
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